FAQ

Orders placed before 14:00 ship the next business day. Delivery takes 4–8 business days in the US, 3–6 in the UK, 3–7 in the EU and UAE, 4–9 in Australia. Every order is tracked.

You have 30 days from delivery to return it for a full refund — no questions asked. Email support@ and we'll send the return label.

Each cushion ships with a mains adapter for your region (US, UK, EU, AU or UAE plug) and, where listed, a 12V car adapter. The shoulder brace is USB-powered.

Yes. Heat is capped at a gentle ~45°C, with overheat protection and a 15-minute auto shut-off. CE & FCC certified. Not recommended for use while sleeping or by people with reduced heat sensitivity — if in doubt, ask your doctor.

Anyone who sits a lot, trains hard or simply carries tension in their back, neck and shoulders. Fits office chairs, sofas, recliners and car seats. Consult a doctor first if you are pregnant, have a pacemaker or a medical condition.

Every product carries a 12-month warranty against manufacturing defects, on top of the 30-day money-back guarantee.